Last Updated: [Insert Date]
Welcome to StridePro Shop! These Terms and Conditions outline the rules and regulations for using our website (www.strideproshop.com) and purchasing our premium footwear products.
By accessing this website and placing an order, you accept these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our website.
1. Our Customers
StridePro Shop caters to footwear enthusiasts worldwide (excluding some Asian regions and remote areas) who value:
- Premium quality footwear for various lifestyles
- Comfortable and durable designs (clogs, flats, hiking boots, sandals, and slippers)
- Straightforward shopping experience with transparent policies
- Reliable customer service and hassle-free returns
Our products are designed for adults seeking functional yet stylish footwear solutions.
2. Website Use
2.1 User Obligations
By using our website, you agree to:
- Provide accurate and complete information when creating an account or placing an order
- Use the website only for lawful purposes
- Not attempt to gain unauthorized access to our systems
- Not use our website to distribute viruses or malicious software
- Not engage in any activity that may disrupt our services
2.2 Intellectual Property
All content on this website, including text, graphics, logos, images, and product designs, is the property of StridePro Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
3. Products and Services
3.1 Product Descriptions
We take great care to ensure our product descriptions and images are accurate. However, slight variations in color or texture may occur due to monitor settings or natural materials. If you receive a product that significantly differs from its description, please contact us immediately.
3.2 Product Availability
All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.
3.3 Hygiene Considerations
For health and safety reasons, we cannot accept returns of worn footwear or items without original packaging. Please try on products carefully over clean surfaces.
4. Orders and Payments
4.1 Order Process
When you place an order:
- You will receive an order confirmation email
- We process orders within 1-2 business days (Monday-Friday, excluding holidays)
- You’ll receive shipping confirmation with tracking information
4.2 Pricing
All prices are in US Dollars (USD). We reserve the right to adjust prices due to market conditions, though this will not affect orders already placed.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Payment is processed at the time of order. Your card will be charged when we ship your items.
4.4 Order Cancellations
You may cancel your order within 1 hour of placement by emailing [email protected]. After this period, your order will likely be in processing and cannot be cancelled.
5. Shipping Policy
5.1 Shipping Options
We offer two shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days)
- Free Shipping – via EMS for orders over $50 (15-25 business days)
Both options include tracking. Delivery times are estimates and not guaranteed.
5.2 International Orders
Customers outside the United States are responsible for any customs fees, taxes, or import duties. These charges are beyond our control and will not be refunded if you refuse delivery due to these costs.
6. Returns and Exchanges
6.1 Return Policy
We accept returns within 15 days of delivery for:
- Unworn merchandise
- Items with original packaging and tags attached
- Items accompanied by proof of purchase
Non-returnable items include:
- Worn or damaged footwear
- Items without original packaging
- Custom-made products
- Final sale items
6.2 Return Process
- Email your request to [email protected] within 15 days
- Wait for our approval and instructions
- Ship items to our warehouse at:
StridePro Shop Returns
3960 Lamberts Branch Road
Doral, FL 33172 USA
Original shipping fees are non-refundable. International customers pay return shipping costs.
6.3 Refunds
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
6.4 Exchanges
Exchanges are subject to product availability. We cover standard shipping for replacement items. Price differences will be adjusted accordingly.
6.5 Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement.
7. Liability Limitations
7.1 Product Use
StridePro Shop is not liable for any injuries or damages resulting from improper use of our products. Our hiking boots and other footwear are designed for typical use conditions.
7.2 Website Availability
We strive to maintain uninterrupted website access but cannot guarantee 100% availability due to factors beyond our control.
7.3 Third-Party Services
We’re not responsible for the performance of shipping carriers, payment processors, or other third-party services.
8. Privacy
Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.
9. Changes to Terms
We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our website after changes constitutes acceptance of the new terms.
10. Contact Us
For questions about these Terms and Conditions:
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST
Physical Address:
StridePro Shop
3960 Lamberts Branch Road
Doral, FL 33172 USA