At StridePro Shop, we’re committed to delivering premium footwear with exceptional service. Whether you’re looking for comfortable clogs, stylish flats, rugged hiking boots, breezy sandals, or cozy slippers, we want your shopping experience to be as effortless as walking in our shoes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding some Asian regions and remote areas):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

International Customers

Please note that international shipments may be subject to customs fees, taxes, or import duties which are the responsibility of the customer. We cannot predict or control these charges.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase of our premium clogs, flats, hiking boots, sandals, or slippers, we offer hassle-free returns and exchanges.

Return Policy Details

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns on:

  • Worn or damaged footwear
  • Items without original packaging
  • Custom-made or personalized products
  • Final sale items (clearly marked on product page)

How to Return or Exchange

  1. Initiate Your Request: Email us at [email protected] with your return/exchange request using the template below
  2. Wait for Approval: We’ll respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the unworn merchandise with original packaging
  4. Ship Your Return: Send to our warehouse at:
    StridePro Shop Returns
    3960 Lamberts Branch Road
    Doral, FL 33172
    USA
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear StridePro Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • [Product Name]
  • [Size/Color]
  • [Reason for return/exchange]

For exchanges, my preferred replacement item is:

  • [Product Name]
  • [Size/Color]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Information

  • Processing Time: 5-7 business days after we receive and inspect your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers are responsible for return shipping costs and any customs fees

Exchange Information

  • Exchanges are subject to product availability
  • We’ll cover standard shipping costs for your replacement item
  • If the exchange item costs more, you’ll be invoiced for the difference
  • If the exchange item costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement.

Need Help?

Our customer service team is happy to assist with any questions about our shipping or return policies.

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST