Our Return Promise
At StridePro Shop, we stand behind the quality of our premium footwear. If you’re not completely satisfied with your purchase of clogs, flats, hiking boots, sandals, or slippers, we’re happy to offer returns or exchanges within 15 days of receiving your order.
Return & Exchange Guidelines
- Timeframe: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
- Proof of Purchase: Original receipt or order number required
- Final Sale Items: Custom-made or personalized footwear cannot be returned
How to Return or Exchange
- Initiate Your Request: Email us at [email protected] with your return/exchange request using the template below
- Wait for Approval: We’ll respond within 2 business days with return instructions
- Package Your Items: Securely pack the unworn merchandise with original packaging
- Ship Your Return: Send to our warehouse at: StridePro Shop Returns
3960 Lamberts Branch Road
Doral, FL 33172
USA - Processing: Allow 3-5 business days for processing once we receive your return
Return Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear StridePro Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]
For exchanges, my preferred replacement item is:
– [Product Name]
– [Size/Color]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Refund Information
- Processing Time: 5-7 business days after we receive and inspect your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Returns: Customers are responsible for return shipping costs and any customs fees
Exchange Information
- Exchanges are subject to product availability
- We’ll cover standard shipping costs for your replacement item
- If the exchange item costs more, you’ll be invoiced for the difference
- If the exchange item costs less, we’ll refund the difference
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Worn or damaged footwear
- Items without original packaging
- Customized or personalized products
- Final sale items (clearly marked on product page)
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement.