Welcome to StridePro Shop’s FAQ page! We’re here to help you find answers to common questions about our comfortable footwear and seamless shopping experience.
About StridePro Shop
Who is StridePro Shop for?
StridePro Shop caters to comfort-seekers and practical footwear lovers worldwide. Our ideal customers include:
- Outdoor enthusiasts looking for quality hiking footwear
- Homebodies who value cozy slippers
- Style-conscious individuals who want comfortable flats and sandals
- Professionals needing comfortable clogs for work environments
What makes StridePro footwear special?
Our products combine comfort, quality, and style with these key features:
- Designed for all-day comfort and performance
- Rigorously inspected for quality before shipping
- Variety of styles from practical to fashionable
- Carefully packaged to ensure perfect condition upon arrival
Product Questions
How do I choose the right size?
We recommend checking our size chart (available on each product page) and measuring your feet for the most accurate fit. If you’re between sizes, consider sizing up for comfort footwear.
Are your hiking boots waterproof?
Our hiking collection includes both waterproof and breathable options. Please check the specific product description for details about each model’s features.
Do you offer wide-width options?
Select styles in our clogs and slippers collections offer wide-width options. Look for “wide width” in the product title or description.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request changes within 1 hour of placing your order by emailing [email protected]. After that window, we cannot guarantee changes as we begin processing quickly.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, our system will confirm if we can ship to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
- Free Shipping: 15-25 business days via EMS for orders over $50
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using this number.
I need my order by a specific date. What should I do?
For time-sensitive orders (like upcoming hiking trips), we recommend choosing Standard Shipping and allowing extra time for processing. Contact our customer service at [email protected] for urgent requests – we’ll do our best to accommodate!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in original condition with all packaging. Simply email [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear in your account.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. For fastest service, we recommend placing a new order for the correct size/style while returning the original item.
Still Have Questions?
Our customer care team is happy to help! Contact us at [email protected] or write to:
StridePro Shop3960 Lamberts Branch Road
Doral, FL 33172
USA
We typically respond within 24 hours during business days.